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Jobins J Thekkekara

Results-driven management professional with over 6 years (15,000 hours) experience in operations , product , and risk management across SaaS, e-commerce, and engineering sectors. Demonstrated ability to lead cross-functional teams, implement scalable solutions, and optimize processes to boost efficiency, productivity, and revenue. Expert in Lean Six Sigma, IoT systems, data analytics, and product lifecycle management. Holds an MBA, B.Tech, and certifications in Lean Six Sigma Black Belt, NLP, and Career Counseling. Fluent in English, Hindi, and Malayalam. Known for delivering cost-effective and high-impact business outcomes in fast-paced, complex environments.
  • Role

    Sr. Consultant Product and Sales Operations

  • Years of Experience

    6 years

Skillsets

  • CMS
  • Excel - 6 Years
  • Analytics - 3 Years
  • Windows OS
  • HVAC systems
  • PTC Creo
  • Zoho CRM
  • Tally
  • Salesforce
  • Microsoft Office suite
  • Linux OS
  • IoT devices
  • Erp systems
  • Project Management
  • Jira - 1 Years
  • Stakeholder Management - 5 Years
  • Product Management
  • Data Analytics
  • performance metrics
  • Operations Management
  • Sales
  • Risk Management
  • Customer Experience
  • Data Analysis
  • Quality Assurance

Professional Summary

6Years
  • Feb, 2024 - Present1 yr 8 months

    Sr. Consultant Product and Sales Operations

    Jesark Enterprises
  • Feb, 2024 - Present1 yr 8 months

    Sr. Consultant Product and Sales Operatons

    Jesark Enterprises
  • Feb, 2024 - Present1 yr 8 months

    Sr. Consultant – Product and Sales Operatons

    Jesark Enterprises
  • Jan, 2022 - Jan, 20231 yr

    Manager – Maintenance and MIS at Swiggy Instamart

    Swiggy
  • Jan, 2022 - Jan, 20231 yr

    Manager Maintenance and MIS at Swiggy Instamart

    Swiggy
  • Jan, 2022 - Jan, 20231 yr

    Manager Maintenance and MIS

    Swiggy Instamart
  • May, 2019 - Jan, 20222 yr 8 months

    Transaction Risk Investigator, Risk Management

    Amazon.com
  • May, 2019 - Jan, 20222 yr 8 months

    Transaction Risk Investigator, Risk Management at CTPS

    Amazon.com
  • Dec, 2018 - Mar, 2019 3 months

    Trainee Operative Engineer

    Axles India Limited
  • Jul, 2017 - Nov, 20181 yr 4 months

    Plant Operator and Supervisor

    Manorama Carbonium

Applications & Tools Known

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    Wix

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    Squarespace

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    Zoho

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    Tally

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    Microsoft Word

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    PowerPoint

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    Outlook

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    PTC Creo

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    Tally

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    Zoho CRM

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    Salesforce

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    Jira

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    ERP Systems

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    Linux OS

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    Windows OS

Work History

6Years

Sr. Consultant Product and Sales Operations

Jesark Enterprises
Feb, 2024 - Present1 yr 8 months
    Headed development of e-commerce website using Wix, Squarespace and Zoho. Conducted school book distribution events. Generated leads by visits and cold calling.

Sr. Consultant Product and Sales Operatons

Jesark Enterprises
Feb, 2024 - Present1 yr 8 months
    Spearheaded the development of the Officeman e-commerce platform, improving conversion rates by 40% and increasing customer retention by 25%. Led the redesign of corporate website, resulting in 30% improvement in leads and 20% increase in engagement. Developed and executed the product launch strategy for educational technology solutions, driving 60 lakhs in revenue through successful school book distribution events in 75 days. Generated 25 business leads from 55 schools through targeted outreach and data-driven sales strategies. Leveraged CRM tools (Zoho) to streamline sales operations, reducing the sales cycle by 15%.

Sr. Consultant – Product and Sales Operatons

Jesark Enterprises
Feb, 2024 - Present1 yr 8 months
    1) Spearheaded the development of the Officeman e-commerce platform, improving conversion rates by 40% and increasing customer retention by 25%. 2) Led the redesign of corporate website, resulting in 30% improvement in leads and 20% increase in engagement. 3) Developed and executed the product launch strategy for educational technology solutions, driving 60 lakhs in revenue through successful school book distribution events in 75 days. 4) Generated 25 business leads from 55 schools through targeted outreach and data-driven sales strategies. Leveraged CRM tools (Zoho) to streamline sales operations, reducing the sales cycle by 15%.

Manager Maintenance and MIS

Swiggy Instamart
Jan, 2022 - Jan, 20231 yr
    Managed maintenance and MIS function for Swiggy Instamart. Directed a large team, implemented energy and temperature monitoring systems.

Manager Maintenance and MIS at Swiggy Instamart

Swiggy
Jan, 2022 - Jan, 20231 yr
    Directed a team of 123 across 416 dark stores and 54 kitchens, improving operational efficiency by 20% through implementation of an IoT-based monitoring system for real-time energy and temperature tracking. Reduced downtime by 35% and decreased maintenance costs by 15% through the rollout of a digital maintenance ticketing system, improving issue resolution speed across all locations. Led an electricity savings initiative, resulting in 30 lakhs annual cost savings by optimizing energy consumption through advanced IoT solutions. Played a key role in expanding team capacity by 25% through recruitment and onboarding of 27 new hires.

Manager – Maintenance and MIS at Swiggy Instamart

Swiggy
Jan, 2022 - Jan, 20231 yr
    1) Directed a team of 123 across 416 dark stores and 54 kitchens, improving operational efficiency by 20% through implementation of an IoT-based monitoring system for real-time energy and temperature tracking. 2) Reduced downtime by 35% and decreased maintenance costs by 15% through the rollout of a digital maintenance ticketing system, improving issue resolution speed across all locations. 3) Led an electricity savings initiative, resulting in 30 lakhs annual cost savings by optimizing energy consumption through advanced IoT solutions. 4) Played a key role in expanding team capacity by 25% through recruitment and onboarding of 27 new hires.

Transaction Risk Investigator, Risk Management

Amazon.com
May, 2019 - Jan, 20222 yr 8 months
    Prevented charge-back, incorrect enforcement, and account takeovers by investigating cases for Payment and Gift Card Departments.

Transaction Risk Investigator, Risk Management at CTPS

Amazon.com
May, 2019 - Jan, 20222 yr 8 months
    1) Investigated over 80,000+ high-risk cases involving chargebacks, fraud, and account takeovers, maintaining a 98% accuracy rate and contributing to an overall 15% reduction in transaction fraud. 2) Awarded Top Performer in 2020 for exceeding key performance metrics, improving productivity by 20% while consistently surpassing quality benchmarks. 3) Trained 30+ investigators, improving the teams investigation tat by 30% and overall compliance rates by 25%. 4) Collaborated in the development and implementation of the Chargeback Defect Reduction Project, which reduced defects by 15%, saving the company significant revenue in potential chargeback losses.

Trainee Operative Engineer

Axles India Limited
Dec, 2018 - Mar, 2019 3 months
    Operated CNC and VMC Machines for the process of milling and boring, ensured production targets were met.

Plant Operator and Supervisor

Manorama Carbonium
Jul, 2017 - Nov, 20181 yr 4 months
    1) Led operations of a CO2 production plant, ensuring 99% product purity and compliance with safety regulations. 2) Managed testing of 1,500 CO2 cylinders, maintaining a 100% safety through adherence to quality standards. 3) Supervised 50-ton refrigeration unit, reduced downtime to 15% by preventive maintenance and enhancements.

Achievements

  • Headed development of e-commerce website
  • Conducted school book distribution events generating 60 lakh rupees
  • Generated 19 leads from 50 schools within 60 days
  • Directed a large team and managed dark stores at Swiggy Instamart
  • Implemented IOT systems for energy and temperature monitoring
  • Trained and audited cases for Amazon.com, awarded top performer of team for 2020
  • Operated CNC and VMC Machines to meet production targets at Axles India Limited
  • Awarded Top Performer in 2020 for exceeding key performance metrics at Amazon.

Major Projects

7Projects

Electricity Savings Project

Jan, 2022 - Jan, 20231 yr
    Coordinated energy-saving initiatives across 416 dark stores, achieving 30 lakhs in annual savings through IoT-enabled energy optimization.

Chargeback Defect Reduction, Amazon

Feb, 2021 - Jan, 2022 11 months
    Part of EQ Dept. core team and Auditor.

Chargeback Defect Reduction

Jan, 2021 - Jan, 20221 yr
    Led a core team that reduced defect rates by 15%, optimizing fraud detection processes and saving millions in chargeback losses.

Connections Project, Amazon

Jun, 2020 - Apr, 2021 10 months
    Served as Ambassador for the team.

GWF Project, Amazon

Jun, 2020 - Apr, 2021 10 months
    Role of Ambassador and Auditor for the team.

GWF Project Ambassador and Auditor

Jan, 2020 - Jan, 20211 yr
    Enhanced fraud detection accuracy and developed best practices for international risk mitigation.

Design Analysis and Fabrication of Herbal Oil Extraction Machine

Jun, 2016 - May, 2017 11 months
    Project undertaken at FISAT during B.Tech in Mechanical Engineering.

Education

  • MBA General Management

    JAIN University (2023)

  • B.Tech Mechanical Engineering

    FISAT Engineering College, MG University (2017)

  • B.Tech – Mechanical Engineering

    FISAT Engineering College, MG University (2017)

  • MBA – General Management

    JAIN University (2023)

Certifications

  • Lean six sigma green belt

  • Grandmasters nlp (neuro-linguistic programming)

  • Discovering personality with dr. jordan b peterson

  • Tssr council certification as neuro linguistic programming practitioner grade a

  • Sted council certification as neuro linguistic programming practitioner grade a+

  • International certified career counselor program level 2

  • Lean six sigma black belt

  • Sales mastery

  • International certified career counselor, level 2

  • Grandmasters nlp

  • Discovering personality with dr. jordan b. peterson